Cancellation Policy

Last Updated: 21 October 2026

1. Overview

This Cancellation Policy explains when an order placed through Cardvory may be cancelled before or after digital fulfilment.

Cardvory is operated by VALDORA LTD and sells digitally delivered products, including game activation keys, software licence keys, gift cards, subscription codes, wallet codes and other digital products.

Because our products are supplied electronically and may become accessible shortly after payment, cancellation rights may differ from those that apply to physical goods.

This Policy should be read together with our Terms & Conditions and Refund & Returns Policy.

2. Cancelling an Order Before Digital Delivery

If your order has not yet been processed, fulfilled, displayed, revealed, emailed, downloaded or otherwise made available to you, you may contact us to request cancellation.

We will make reasonable efforts to cancel the order where fulfilment has not yet begun. However, because digital orders may be processed automatically and very quickly after successful payment, we cannot guarantee that a cancellation request can be completed before delivery occurs.

If the order is successfully cancelled before digital fulfilment, any payment already received will normally be returned to the original payment method, subject to applicable law and payment-provider processing times.

3. Immediate Supply of Digital Content

Digital products may be supplied immediately or shortly after successful payment confirmation.

Where applicable law provides a statutory cancellation period for digital content, you may be asked during checkout to expressly consent to immediate digital supply and to acknowledge that your statutory cancellation right may be lost once supply begins, where the law permits this.

By requesting or accepting immediate digital delivery, you acknowledge that fulfilment may begin before the expiry of any otherwise applicable cancellation period.

4. Orders That Have Already Been Delivered

Once a digital activation key, licence key, gift card code, subscription code, wallet code, download link or other digital entitlement has been delivered, displayed, revealed or otherwise made available to you, the order can no longer normally be cancelled simply because you have changed your mind.

For cancellation and refund-assessment purposes, a digital code that has already been delivered and revealed to the customer will normally be treated as used, subject always to any mandatory consumer rights that cannot lawfully be excluded.

This applies even where the customer has not yet redeemed or activated the code, unless the product is invalid, defective, incorrectly supplied or another mandatory consumer remedy applies.

5. Orders Already Redeemed or Activated

An order cannot normally be cancelled after a digital code has been successfully redeemed, activated, transferred, applied to an account or otherwise consumed.

This does not affect any statutory right you may have where the digital content is faulty, not as described, incorrectly supplied or otherwise subject to a mandatory consumer remedy.

6. Incorrect Product Selection

Cancellation will not normally be available after digital delivery where the customer has selected the wrong:

  • platform;
  • region or country;
  • product edition;
  • language;
  • licence type;
  • account type;
  • subscription period;
  • gift card or wallet denomination.

Customers are responsible for reviewing the product description, compatibility, region, platform and activation requirements before placing an order.

7. Cancellation by Cardvory

Cardvory may cancel, refuse, suspend or hold an order before fulfilment where reasonably necessary, including where:

  • payment is declined, reversed or not fully authorised;
  • the product is unavailable or cannot be fulfilled;
  • there is an obvious pricing or product-description error;
  • the order fails fraud, security, sanctions or compliance checks;
  • additional verification cannot be completed;
  • the order appears fraudulent, abusive or unauthorised;
  • the order breaches our Terms & Conditions;
  • fulfilment would breach applicable law, publisher rules or supplier restrictions.

Where Cardvory cancels an order after payment has been received and no valid digital product has been supplied or retained by the customer, an appropriate refund will normally be arranged to the original payment method.

8. Supplier or Fulfilment Cancellation

In some cases, an order may depend on a third-party supplier, distributor, publisher or digital fulfilment provider.

If the relevant provider cannot supply the ordered product, Cardvory may cancel the order and provide an appropriate refund or, where agreed with the customer, offer an equivalent replacement product.

9. Cancellation Due to Verification or Fraud Prevention

Orders may be subject to reasonable fraud-prevention, payment-security and identity verification checks.

We may cancel an order where we reasonably believe that:

  • the payment method is unauthorised;
  • customer information is false, incomplete or misleading;
  • the transaction presents an unacceptable fraud or chargeback risk;
  • the order is connected with prohibited or unlawful activity;
  • verification requested by Cardvory or the payment provider is not completed.

10. How to Request Cancellation

To request cancellation, contact us as soon as possible at:

info@cardvory.com

Please provide:

  • your order number;
  • the email address used for the order;
  • the product purchased;
  • a clear request to cancel the order;
  • the reason for the cancellation request, where relevant.

Submitting a cancellation request does not automatically cancel an order. We will confirm whether the order was still eligible for cancellation at the time your request was reviewed.

11. Refunds Following Cancellation

Where cancellation is accepted and a refund is due, the refund will normally be processed to the original payment method.

The time required for funds to appear in your account depends on the relevant bank, card issuer, payment processor or financial institution.

Further information about refund eligibility is available in our Refund & Returns Policy.

12. Chargebacks and Payment Disputes

If you believe an order should be cancelled or refunded, we encourage you to contact Cardvory before initiating a chargeback or payment dispute.

Where a payment dispute is opened, Cardvory may provide the relevant payment provider, acquiring bank, card issuer or card network with order, payment, fulfilment, communication and delivery records necessary to respond to the dispute.

13. Consumer Rights

Nothing in this Cancellation Policy excludes, restricts or limits any mandatory consumer right that cannot lawfully be excluded.

Where applicable consumer protection law gives you a mandatory right to cancel, receive a refund, obtain a replacement, receive a price reduction or obtain another remedy, that right will apply regardless of any inconsistent provision in this Policy.

14. Company and Contact Information

Trading name: Cardvory
Company: VALDORA LTD

Registered office:
C/O ROCK TAX & ACCOUNTING, ELM HOUSE, TANSHIRE PARK
SHACKLEFORD ROAD
ELSTEAD, GODALMING
SURREY
UNITED KINGDOM GU8 6LB

Email: info@cardvory.com
Website: https://cardvory.com

15. Changes to This Cancellation Policy

We may update this Cancellation Policy to reflect changes in applicable law, our products, payment methods, fulfilment procedures, suppliers or business operations.

The latest version will be published on this page with an updated “Last Updated” date.