Delivery Policy

Last Updated: 24 July 2026

1. Delivery Method

Cardvory supplies digital products only. All products sold through the Website are delivered electronically. No physical shipment or postal delivery is provided unless explicitly stated on the relevant product page.

Digital products may include game activation keys, software licence keys, gift cards, subscription codes, gaming credits and other digital products.

Products are delivered through one or more of the following methods:

  • Customer account
  • Order confirmation page
  • Email delivery
  • Secure digital download page

2. Order Processing

Orders are normally processed automatically immediately after successful payment authorisation.

Certain orders may require additional verification before digital delivery in order to prevent fraud, comply with payment security requirements or protect customers.

Processing may take longer during:

  • High order volumes
  • Supplier maintenance
  • Payment verification
  • Fraud prevention reviews
  • Technical incidents
  • Public holidays

3. Delivery Time

Most digital products are delivered within a few minutes after payment has been successfully completed.

Some products may require additional supplier confirmation or stock allocation. Where applicable, an estimated delivery time will be shown on the relevant product page.

Delivery estimates are provided for guidance only and are not guaranteed.

4. Product Availability

Digital delivery is available in countries where the selected product is legally available and supported by the publisher or platform.

Availability may depend on:

  • Product region
  • Publisher restrictions
  • Platform compatibility
  • Country availability

5. Customer Responsibilities

Customers are responsible for:

  • Providing a valid email address.
  • Providing accurate account information.
  • Selecting products compatible with their platform and region.
  • Reviewing product descriptions before purchase.
  • Following publisher activation instructions.

Cardvory is not responsible for purchases made in error where the customer selected an incompatible platform, region or product.

6. Order Status

Customers will normally receive:

  • Order confirmation
  • Payment confirmation
  • Digital delivery notification (where applicable)

Purchased products may also be available from the customer's account when this feature is supported.

7. Delayed Deliveries

Digital deliveries may occasionally be delayed because of:

  • Payment verification
  • Fraud prevention procedures
  • Supplier stock synchronisation
  • Platform maintenance
  • Unexpected technical issues

If your order has not been delivered within the expected timeframe, please contact our support team and include your order number.

8. Delivery Issues

If you experience difficulty receiving or activating a digital product, please contact our support team.

Where appropriate, we may investigate the issue with the supplier and provide an appropriate solution, including replacement delivery where applicable, in accordance with our Refund Policy and applicable consumer protection laws.

9. Regional Restrictions

Some digital products are region locked and may only be activated in certain countries or territories.

Customers are responsible for checking regional compatibility before placing an order. Regional restrictions are displayed on the relevant product page whenever applicable.

10. Contact

Company:
VALDORA LTD

C/O ROCK TAX & ACCOUNTING, ELM HOUSE, TANSHIRE PARK
SHACKLEFORD ROAD
ELSTEAD, GODALMING
SURREY
UNITED KINGDOM GU8 6LB

Email: info@cardvory.com
Website: https://cardvory.com