Frequently Asked Questions

Cardvory supplies digital products electronically. Depending on the product, delivery may take place through your customer account, order confirmation page, email or a secure digital delivery page.

Most orders are processed within a few minutes after successful payment confirmation.

Some orders may take longer because of payment verification, fraud prevention checks, supplier confirmation, stock synchronisation or technical issues.

No. Digital delivery is free of charge. Cardvory does not charge a shipping or delivery fee for electronically delivered products.

First, check your customer account, order confirmation page and email, including your spam or junk folder.

If your order is still missing, contact info@cardvory.com and include your order number.

Activation depends on the product, platform and publisher. Always review the product page for platform, region and activation requirements before placing your order.

After delivery, follow the activation instructions provided for the relevant platform or publisher.

A region-locked product can only be activated in specific countries or territories.

Customers are responsible for checking regional compatibility before purchasing. Region information is displayed on the relevant product page where applicable.

You should verify the platform, edition, account type and region before completing your purchase.

A refund may not normally be available after digital delivery where an incorrect platform, region or edition was selected by the customer, subject to mandatory consumer rights.

Prices may be displayed and transactions may be processed in Euro (EUR), Pound Sterling (GBP) or United States Dollars (USD), depending on the selected currency and checkout availability.

VALDORA LTD is not currently registered for UK VAT and does not charge UK VAT on its sales.

If your payment account uses a different currency from the currency selected at checkout, your bank, card issuer or payment provider may apply its own exchange rate or currency-conversion fee.

Payments are processed through third-party payment service providers. Transactions may also be subject to security measures such as 3D Secure, fraud screening, address verification or additional verification by your payment provider.

Refund eligibility depends on the circumstances. Refunds may be considered where a product was not delivered, an incorrect product was supplied due to our error, a key is verified as invalid, or a refund is otherwise required by applicable law.

Please review our Refund & Returns Policy for full details.

A digital code that has been delivered, displayed, revealed or made available to the customer is normally treated as used for refund-policy purposes, subject to mandatory consumer rights.

This may apply even if the code has not yet been redeemed, unless the product is invalid, defective, incorrectly supplied or another legal remedy applies.

If digital fulfilment has not yet begun, you may contact us and request cancellation. Because digital orders may be processed automatically, we cannot guarantee that a cancellation request will be received before delivery.

Once a digital code or entitlement has been delivered or revealed, cancellation may no longer normally be available, subject to applicable consumer law.

See our Cancellation Policy for more information.

Contact our support team with your order number and any relevant activation error message or screenshot.

We may verify the issue with the supplier or publisher. Where appropriate, a replacement, redelivery or refund may be provided.

Depending on the Website configuration, you may be required to create an account to place an order or access certain digital products.

Your account may also allow you to view order information and access supported digital deliveries.

Use the available password recovery option first. If you still cannot access your account, contact info@cardvory.com.

You can contact Cardvory by email at info@cardvory.com.

When contacting us about an order, include your order number and a clear description of the issue.

Cardvory is operated by VALDORA LTD, a private limited company registered in the United Kingdom.

Registered office:
C/O ROCK TAX & ACCOUNTING, ELM HOUSE, TANSHIRE PARK
SHACKLEFORD ROAD
ELSTEAD, GODALMING
SURREY
UNITED KINGDOM GU8 6LB

Information about personal-data processing, privacy rights and applicable data-protection requirements is available in our Privacy Policy.

You can review the following pages:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Refund & Returns Policy
• Cancellation Policy