Refund & Returns Policy

Last Updated: 24 July 2026

1. Overview

At Cardvory, customer satisfaction is important to us. We aim to provide genuine digital products together with secure payment processing and fast electronic delivery.

Cardvory sells digitally delivered products, including game activation keys, software licence keys, gift cards, subscription codes and other digital products. As these products are delivered electronically, refund eligibility differs from that of physical goods.

This Refund & Returns Policy explains when refunds, replacements or exchanges may be available in accordance with applicable consumer protection laws.

2. Products Eligible for Refund

Refund requests may be considered where:

  • The purchased product was not delivered.
  • An incorrect product was supplied due to our error.
  • The activation key is verified as invalid upon first activation.
  • A duplicate activation key was supplied.
  • The supplier is unable to fulfil the order.
  • A refund is required under applicable consumer protection law.

3. Products Generally Not Eligible for Refund

Unless required by applicable law, refunds are generally unavailable where:

  • The activation key has already been successfully redeemed or activated.
  • An incorrect platform, edition or region was selected by the customer.
  • The customer did not review the product description before purchase.
  • The customer's system does not meet the stated compatibility requirements.
  • The issue results from publisher restrictions, account limitations or misuse.
  • The customer changes their mind after successful digital delivery.

4. Digital Content Notice

By purchasing a digital product and requesting immediate electronic delivery, you acknowledge that the product may be supplied without delay.

Where permitted by applicable law, refund rights may be affected once digital delivery has commenced or the activation key has been revealed, downloaded or successfully redeemed.

Nothing in this Policy limits any mandatory consumer rights provided by applicable legislation.

5. Refund Request Procedure

If you believe you qualify for a refund, please contact our support team as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Screenshots where applicable.
  • Any activation or error messages received.

Additional information may be requested where reasonably necessary to verify the issue with the publisher or supplier.

6. Investigation Process

Some refund requests require verification with the publisher, distributor or digital product supplier.

During this process, the refund request may remain pending until sufficient verification has been completed.

7. Approved Refunds

Where a refund is approved, it will normally be processed using the original payment method.

The time required for the funds to appear depends on the payment provider, card issuer or financial institution.

8. Replacement Products

Where appropriate, Cardvory may provide a replacement activation key or another equivalent digital product instead of issuing a monetary refund.

Replacement products may be provided where:

  • The supplied key is confirmed to be invalid.
  • The incorrect product was supplied due to our error.
  • The supplier authorises a replacement.

9. Chargebacks

If you experience any issue with an order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Most activation or delivery issues can be resolved more quickly through our support process.

Where a chargeback is initiated while an investigation is already underway, processing of the refund request may be suspended until the payment dispute has been resolved.

10. Fraud Prevention

To protect customers and payment systems, refund requests may be subject to reasonable fraud prevention and identity verification procedures.

Refunds may be declined where there is evidence of fraudulent activity, abuse, duplicate claims or a breach of our Terms & Conditions.

11. Consumer Rights

Nothing contained in this Refund & Returns Policy limits any statutory rights available to consumers under applicable law.

12. Contact

For refund, replacement or activation enquiries, please contact:

Company:
VALDORA LTD

C/O ROCK TAX & ACCOUNTING, ELM HOUSE, TANSHIRE PARK
SHACKLEFORD ROAD
ELSTEAD, GODALMING
SURREY
UNITED KINGDOM GU8 6LB

Email: info@cardvory.com
Website: https://cardvory.com